Those who have a regular/digital product or service can create an account at this site and start a community/group. They will be notified when a user joins and asks a question. Of course, one can still create a group irrespective of whether they are actually owning a product/service.

Get Satisfaction is a direct connection between people and companies that fosters problem-solving, promotes sharing, and builds up relationships. Thousands of companies use this neutral space to support customers, exchange ideas, and get feedback about their products and services. Get Satisfaction is open, transparent, and free. You’re free to ask, free to answer, and free to start a new conversation. Everyone is invited and encouraged to participate: companies, employees, customers — anyone with an opinion, an answer, or something to say.

Where GetSatisfaction.com really gets useful is for the users of these services/products. Users can browse the existing topics (questions, ideas and problems), simply click on a button named "I have this question too!" when they see that their question has already been asked, and get notified via e-mail when there’s a reply. They can of course, also reply to existing topics.

In essence, GetSatisfaction is like a aggregated forum providing a platform for discussions on multiple topics. It reduces the setup, maintenance and spam-control overhead for products/service owners and also gives a attractive means for users to share their inputs and get help on the topic of their interest.

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